Information
Notes on Free Shipping Payment Options Perfect Picture Lighting Bulb Promotion Coupon Codes
Security
No one wants their credit card information flying around in cyberspace... that's why our on-line store is located on a secure server and uses one of the most trusted names on the internet to insure your privacy.
* This site is on a GeoTrust SSL Secure Server, and
* All information sent to this site, if in an SSL session, is encrypted, protecting against disclosure to third parties.
Privacy
Privacy is a big issue for many online shoppers and surfers. It seems like every time we give out our email address we are subjected to ever more spam and unwanted solicitations.
We hate spam just as much as you do.
Perfect Picture Lighting will never sell, lend or give out your email address to anyone. We appreciate your business and we will always respect your right to privacy.
Guarantee
Our Guarantee to you is simple... 100% Satisfaction!* If you are ever unhappy with an item that you purchased from us, just return it within 14 days in “unused/new” condition (you must include any and all parts and hardware in original configuration) for a full merchandise refund (excluding orders over $800 - subject to 30% restocking charge) [see Notes on Free Shipping]. If you have a return to make, please contact customer service at: service@perfectpicturelighting.com Remember to include all your contact information and the item you purchased. A Return Merchandise Authorization Number (RMA#)will be emailed to you along with any additional packing or shipping information.
Damaged Items
If you a receive a damaged item due to shipping you must contact customer service immediately. Please keep ALL packing materials - as these will be inspected by the shipping company (ie. FedEx Ground, UPS, etc.) Perfect Picture Lighting is NOT responsible for damage to items reported more than 14 days after the receipt of the item.
Defective Items
Perfect Picture Lighting will replace defective items (and/or any missing parts) within the first 14 days through the specific manufacturer free of charge. Beyond 14 days, but within the manufacturer's warranty specifications and period, Perfect Picture Lighting will help facilitate an exchange through the specific manufacturer.
If a customer receives a defective or damaged item and then decides against a replacement, then the customer is responsible for shipping the item back to Perfect Picture Lighting - all Return Policies apply (ie. condition of returned item, Notes of Free Shipping).
*Please note that we can not give refunds on custom ordered products. If a custom ordered product is defective that product will be exchanged for the same item upon return of the original in "undamaged" condition. Damaged items are not eligible for exchange or refund. Any damage due to shipping must be brought to the attention of customer service immediately.
Please contact customer service at: service@perfectpicturelighting.com or call 800-792-4457. Remember to include all your contact information and the item you purchased.
Custom Items
All custom items are charged at the time of order. If a custom order is canceled after work has already begun, the customer forfeits a MINIMUM of 50% depending upon at what stage the custom work has been halted. This determination is the sole discretion of Perfect Picture Lighting. If the custom work has been completed but not delivered the customer may not be entitled to a refund.
Shipping Information
Perfect Picture Lighting ships most orders within 48 hours (2 business days). Products that are made to order may take longer. All items are shipped Fedex Ground, UPS Ground or USPS Priority/Confirmation Delivery, depending upon size of order and destination. If you require RUSH shipping or further assistance, please call or e-mail customer service (toll free) 800-792-4457 or
service@perfectpicturelighting.com
The following chart
reflects normal ground shipping charges within the continental 48 states - shipments to Alaska, Hawaii, USA Territories and customers outside the USA may have additional surcharges. In addition to shipping charges, customers outside the USA are responsible for paying all taxes, duties and fees levied in their countries on packages arriving from the USA.
Order Size
Shipping Charge
Up to $25.00
$7.95
$25.01 - $50.00
$9.95
$50.01 - $75.00
$11.95
$75.01 - $100.00
$12.95
$100.01 - $150.00
$14.95
$150.01 - $250.00
$16.95
$250.00 and up
$18.95
Any product that is valued less than $300 and sold with "Free Shipping", upon return, will be charged a restocking fee of 15% or $15 whichever is smallest.
Above a value of $300 the restocking fee charged will be equal to original shipping charges Perfect Picture Lighting incurred to ship the order (minimum $15).
"Free Shipping" items are only available online or by Check/Money Order. "Free Shipping" will not be given on any operator-assisted orders (except Piano Covers.)
"Free Shipping" items go by "ground" only within the continental 48 states - Alaska, Hawaii and Canada are excluded. All "Free Shipping" items are delivered via a carrier designated by Perfect Picture Lighting. If a customer requires a different carrier other than the carrier designated by Perfect Picture Lighting, additional charges may apply.
Perfect Picture Lighting accepts Visa, MasterCard, Discover, American Express, PayPal, checks, money orders and purchase orders.
Please make all checks and money orders payable to Piano Lifestyles, Inc.
Purchase Orders
Perfect Picture Lighting happily accepts purchase orders from public and private learning institutions, religious organizations, non-profit organizations, and approved businesses. Any item ordered via a purchase order will have terms of Net 30 days. However, if a coupon code is being utilized in the purchase order, payment must accompany the purchase order. If you have any questions, please
email us service@perfectpicturelighting.com
Please fax all purchase orders to (866)-205-0745, if your organization does not have official purchase orders you may use official letterhead. If you do not wish to fax your purchase order you may mail it to the address below.
REMINDER: All checks and money orders are made payable to Piano Lifestyles, Inc.
To insure fastest shipping, please fax your purchase order, otherwise mail them to the address below.
1846 Route 100C
Johnson, VT 05656
FOR LAMP SERIES: C; DT; HP; MA; RR; T
USE THESE COUPONS: 2t1025 for 25-watt T10 incandescent bulbs
2t1040 for 40-watt T10 incandescent bulbs
FOR LAMP SERIES: DSL; SL
USE THIS COUPON: 2t54S for 15-watt T5 incandescent bulbs
* Offer not available on LED or halogen lamps.
** Mini compact florescent bulbs fit lamps listed
Any lamp that does not come with bulbs will receive 2 sets; any lamp that already comes with (1) set of bulbs will receive (1) additional set.
Any free bulbs that arrive broken will not be replaced or refunded.